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Estimates :
Call Jim at (217) 440-7381,
Susan at (217) 964-2605,
or Tim at (217) 221-9104
The following behaviors are symptomatic of larger issues :
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Web pages load slow
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Mouse hesitates or freezes
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Computer locks up
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Applications run slow
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Excessive pop-ups when browsing
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Computer tries to randomly connect to internet
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Random blue screen errors or fatal exceptions
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Computer hangs on shutdown / restart
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Browser start page is redirected to unwanted websites
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Programs have been added or modified by an outside source
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Constant "fake" virus alerts
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Unable to launch certain programs or basic Windows functions
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Symptoms such as these are caused by the thousands of web viruses that routinely infect
any computer connected to the internet, problems with the Windows operating system, or simply because there are far too many programs running at the same time, visible and invisible.
Repairs
can usually be done without destroying personal files and usually within
72 hours. In-home repair is available if necessary.
Full
decontamination and optimization is $45 flat fee regardless of additional hours spent, with free
estimates on replacement parts or hardware upgrades. Software upgrades are no
charge if available under user license. Returning customers often get a discount.
Laptop hardware labor (less parts):
Inverter board: $10
LCD panel: $12
Keyboard: $15
HD, CD/DVD, Memory Card: $0
Backup fees vary depending on number of files and medium of choice. CD backups of document & settings folder usually runs around $10, backups exceeding 1.5 Gigabytes $15 TO $20, and a spare hard drive cloning or USB drive clone can run $70 or more depending on size requirement. Regular IDE drives average between $40 and $90, plus $15 labor for the cloning process.
We also
offer free estimates on custom built systems and affordable website design and hosting, and always have several refurbished machines on hand great for a low cost second computer.
All work
is thoroughly summarized and includes the software and instructions necessary
to prevent further problems.
We believe
this to be the most straightforward and affordable service of this kind in the
area and offer a full refund if not satisfied.
FREQUENTLY ASKED QUESTIONS :
Q: My computer runs really slow. Is it just wore out?
A: Computers become obsolete, but don't really "wear out". They work until something fails. The main reasons they run slow are viruses, junk file build-up, disk fragmentation, startup items, toolbars, and updaters. These accummulate over time and overwhelm the machine's resources.
Q: How often should I have my computer serviced?
A: Once or twice a year, unless you have teenagers.
Q: What about all my pictures?
A: You won't lose any pictures, emails, documents, or files of any kind that are on your machine, unless the hard drive has failed, in which case they are already gone.
Q: How do I get my computer to you?
A: You can drop it off in Ursa at 214 Walker St. or at our Quincy office at 3001 Broadway, next to CVS.
Q: Do you do in-home repair?
A: If you're having router issues, it may be necessary to come to your home, otherwise it's not practical or economical to spend 4 or 5 hours at your home. We do offer free pickup & delivery for handicapped persons or the elderly.
Q: I have a desktop. Should I bring the mouse, keyboard, and power cord?
A: No, just the tower, no cords please.
Q: My laptop is pretty beat up. Can you replace the screen or keyboard?
A: About the only laptop component not practical to replace is the motherboard. Everything else can be replaced for $15-$20 plus parts.
Q: Do you work on tablets or smart phones?
A: Rarely. It's cheaper to buy a new one unless it just needs a screen.
Q: My computer has a virus. What protection can I buy?
A: Currently, there is no real-time product, regardless of price, that can keep you from getting modern rootkit viruses. There are lots of products that can remove infections, but only if the virus allows it to do so.
Q: My computer is really old. Can I upgrade or should I just buy a new one?
A: It depends entirely on what motherboard/processor it has. If it already has the fastest chip for that socket size, a memory upgrade won't do much. Otherwise bigger memory cards and a faster processor together can make a huge difference, and for usually less than $50 total including installation.
Q: If I decide my computer is not worth repairing, what is the diagnostic fee?
A: If we don't fix it, we don't charge. If you need files from your old drive transferred to an external medium, that fee would depend on the number of files and size requirement of the backup medium to be purchased.
Q: If this process takes 4 or 5 hours, how can you possibly do it for $40?
A: One reason is that we have an extremely low overhead, but mainly because about half that time is spent running automated scans. We can use that wait period to work on other machines. That's why in-home repair is not practical for us or the customer.
Q: Could you build me a new machine? What about used machines?
A: We can custom build a computer for you and always have a few used machines available that are great for a 2nd computer. We also offer website design (all hand written, no cheesy template generators), graphic design, and hosting.
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